Refund Policy

At Lavea, we strive to provide our customers with the highest quality products and services. If for any reason you are not completely satisfied with your purchase, we are here to help. Below is our refund policy:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within [30] days of the purchase date.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • A receipt or proof of purchase must be provided.

2. Non-Refundable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Personal care products (unless unopened and unused).

3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [customer service email/phone number] to notify us of your intent to return the item.
  2. Pack the item securely and include your receipt or proof of purchase.
  3. Ship the item to the address provided by our customer service team.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Methods

If your refund is approved, we will process it and automatically apply a credit to your original method of payment. Please allow [5-10] business days for the refund to reflect in your account.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired product.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at [customer service email].

7. Changes to the Refund Policy

Lavea reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

8. Contact Information

If you have any questions about our refund policy, please contact our customer service team at:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Address: [Company Address]

Thank you for choosing Lavea! We appreciate your business and are committed to ensuring that you have a satisfactory shopping experience.